With headquarters in California, Prime Services has become a global group with teams in California, Michigan, Windsor Canada, the Philippines, Pakistan and China.
The whole team is professionally trained at our US headquarters. We are specialists in customer support, online marketing, sales calls and microprocessor and microcontroller development.
We have been helping clients support Amazon businesses for more than 10 years. Our service is not just replying to messages and tracking packages. We have trained our team with communication skills, which enables us to keep our customers happy and maintain our high level of positive feedback. Our job is not done until the customer’s issues are completely solved. We also created our special "proactive tracking" system to track the packages, making sure they are on their way without any issues.
We also specialize in cold calling. We call your leads and convert them into prospective customers, then your internal sales team takes over. We can even close the sale and process the orders for you.
Our online marketing team knows how to convert your online listings into orders. We specialize in Amazon, eBay, Walmart and Sellbrite. A great official website is the key to success for online businesses. If you don't have one, we can help.
Last but not least, we have a very experienced engineering team specializing in microprocessors and microcontrollers. We are experts in data transferring, networking, controlling and automation. We can help with the development of new products for sale, or new projects to be implemented in our own business.
All the work is controlled by our US headquarters to ensure the quality of our services.
Our rates are unbelievably low so we can help you cut down your labor expenses as well. Give us a call, and it is totally risk-free. We will give you a full refund if you are not 100% happy with our services.
We are real pioneers. Our former team in California Prime Scales started selling industrial weighing systems online in 2004. After more than 10 years of hard work, Prime Scales become the most popular brands for industrial scales on Amazon. In 2019, Prime Scales was acquired by a leading automation company in China called Prime Systems. The original team was transferred to a new joint venture company called Zenith, invested in by Prime Systems and two other leading Chinese scale manufacturers. Zenith is pushing up the online presence for Prime Scales and other brands in the weighing industry.
Prime Services is another branch company of Prime Systems. It includes our teams located in California, Canada, the Philippines, Pakistan and China.
Why Prime Services? Because we are one of you - we keep seeking the best solutions for online and offline business. Doing business today is very different than it was 10 years ago, and it has become harder and harder. It is difficult to maintain a high margin because of the price competition. You need a large customer support team because business has become more "remote" so there is a larger requirement on the communication side of things. Customer support becomes critical because the customers have more leverage with the feedback they provide through reviews and A-Z claims etc. How do you build a large team with a small profit margin?
We were so "messed up" for a fairly long time. Along with the increase in sales volume, we had a lot of incoming support requests, order tracking, tech troubleshooting etc. During that time, we could hardly answer all the questions or pick up all the phone calls from our customers. Without a good follow-up system, we were in a bottleneck with the business. A good and inexpensive solution was badly needed.
We found that outsourcing a support team overseas can save 30-40% of the labor costs. But the question is: can they do a good job? We decided to go for it but soon we found the overseas team can only handle very limited work. We didn't give up. We spent day and night training the team and then over time, our remote team could handle all the customer support work including answering phone calls and emails, tracking orders, handling claims and reviews, making sales calls, closing sales, processing orders, confirming addresses etc. Now our team is 24/7 non-stop.
Then we expanded our team with online marketing experts. They are doing an amazing job listing Amazon, eBay, Walmart and Sellbrite products.
Last but not least, we have top-level engneering teams in Canada and China specialized in microprocessors and microcontrollers.
At the end of 2019, our group decided to enter service business offering quality customer support, sales & marketing and R & D services to our clients.
Our promise to you: we will provide world-class services at unbelievably low rates.
Contact us now to see how we can help you!